Refund policy

Winnie Collective is not able to offer refunds or cancel orders. Like many small boutiques, we offer store credit for eligible returns or exchanges for a different size, if available.

Return Window: All returns & exchanges must be made within 14 days of order delivery date.

Return Eligibility: Store credit will be given to returned items only if the items are unworn, unwashed, and unaltered. Items that do not meet these conditions will not be accepted and will be sent back to you.

Sales items and accessories are final sale and cannot be returned.

We have a $5 return shipping fee for items eligible for return.

We kindly ask you double-check your items for any makeup, deodorant marks, pet hair, or other marks, as items that do not meet these conditions may be deemed ineligible for return.

Exchanges: If the item you ordered doesn't fit the way you hoped, you may exchange it for a different size, as long as the new size is available and the item meets our return conditions. If the new size is not available, we'd be happy to offer store credit for a future purchase.